Privacy Policy

The protection of your personal data is important to us.

This Privacy Policy (hereinafter referred to as "Policy") concerns the processing of your personal data by Gamart Limited as Data Controller, based in 170, Pater House, Level 1 (Suite A271), Psaila Street, Birkirkara, BKR 9077, Malta.

A few words about NOVIBET

The company Gamart Limited Gamart Limited (company number C95282) operates legally and is licensed to offer online gaming services through the website novibet.gr (hereinafter referred to as Novibet).

Novibet is licensed and regulated by the Hellenic Gaming Commission under license number HGC-000022-LH for online sportsbook HGC-000023-LH for casino games, both issued on the15th of June 2021 and being valid until the 15th of June 2028. Novibet is obliged by law to keep all clients’ funds in a separate clients’ account, which is monitored by the HGC. Novibet is obliged to have its software tested by an independent testing lab, and so are all betting companies. Therefore, we ensure that betting with Novibet safe and secure!

In Novibet our goal is to provide our players with an easy-to-use platform, reliable customer service and top services within a safe and enjoyable environment.

 

  1. What are the personal data?

The term "personal data" refers to natural person's information, such name, postal address, e-mail address, telephone number, etc. that identify or identify your identity, hereinafter referred to as "Personal Data or Data".

 

  1. What is the Processing of Personal Data?

Any act or set of operations carried out with or without the use of automated means in personal data or in sets of personal data such as collection, registration, organization, structure, storage, adaptation or alteration, recovery , search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

 

  1.  Personal Data we collect
  • personal Identifiers (name, surname, home address, date of birth),
  • contact details, (phone, fixed and mobile, email)
  • tax IDs, (VAT, ID, etc.)
  • financial information (debit / credit card numbers),
  • connection information (IP),
  • communication history with Customer Support Department,
  • gambling activity,
  • activity on how you play.

 

  1. Purpose of data processing

The purpose of processing your Data is:

  • Completing your connection to our Website and platform and verifying your IDs and contact information,
  • Transaction processing on our platform, service handling for requests, questions, clarifications, and complaints,
  • Verify your bank account information,
  • Controlling crime prevention and informing the competent Gambling Supervisors,
  • Your information, about our products, campaigns, and newsletters.

 

  1.  What are the legal grounds for processing your Data from Company?

Your Data is processed in accordance with:

  • the terms of our contractual relationship and your consent, where applicable,
  • the regulatory framework for gambling legislation over the Internet,
  • the legislative requirements relating to the prevention and suppression of money laundering, we process what is necessary to comply with these legal obligations,
  • the legitimate interest of our Company (protection against fraud, technical problems, improvement of customer experience).

 

  1. Who are the recipients of your Data?

The recipients of data are:

  • Our Company and its employees in the framework of their responsibilities as well as the staff of Novigroup for control purposes,
  • Competent Authorities: Hellenic Gaming Commission in Greece, Sports Governing Bodies (indicatively FIFA), Anti-money laundering (AML) or Combating Terrorist Financing (CTF),
  • Our parent company, within intra-group audits, within the EU (excluding specific data),
  • Our agents and/or subcontractors due to support, promote and execute the business relationship which provide us with advertising services for the platform maintenance, interfacing with other platforms (for example, Skype) for your service, the data analysis on the website (google analytics), conducting competitions,
  • Third parties, as casino content providers, payment providers and providers of other services,
  • Identity verification service providers, as well as Anti Money Laundering , Counter Finance Terrorism and anti fraud services.

 

  1. How do we ensure that our collaborators respect your privacy?

Our partners have agreed with the Company and are contractually bound in writing:

  • to keep confidentiality, and also engage their staff, with their respective obligations,
  • not to transfer data to third parties without our written permission,
  • take measures for organizational and technical data security measures that protect logic and physical security such as secure software and physical protection.
  • inform us of any incident relating to the violation of your personal data,
  • delete or return your Data, upon the expiration of our contract,
  • comply with the legal framework for the protection of personal data, in particular, the General Data Protection Regulation (GDPR).

 

  1. Do we transfer your Data abroad?

Your Personal Data is stored and processed within Greece and Malta. It is only possible for intra-group transaction control to send non-specific data in the United Kingdom, and in Isle of Man.

Your Personal Data is not stored and processed in third countries outside the European Union in countries where there is insufficient security for your personal data. If such a transmission takes place, we will ensure that the legal requirements are met by the General Personal Data Regulation (GDPR EU 679/2016).

When you play casino games provided from third parties, i.e Microgaming, their privacy policies and data protection policies are applicable.

 

  1. For how long do we retain your Data and when do we erasure them?

Our company maintains your Data for the entire duration of the contract in physical and electronic records. Following the termination of the contract, they are retained for a period specified by law (5 years) for the purpose of writing off any claims and for clearing purposes and then completely written off. The tax information as well as those required for control purposes by the supervisory authorities are kept as long as they are defined by the law and may be maintained for a longer period, in accordance with the decisions of the Ministry of Finance.
In accordance with applicable law in Greece, your documents and data relating to the compliance with the requirements of the Regulation of the HGC are maintained for a minimum of five (5) years from the date of any termination of our client relationship or ten (10) years from the execution of each of your transactions, unless required by law, to keep them for a longer period of time.

 

  1. Is Your Data Safe and Secure?

In Novibet, we use Cloudflare’s SSL Certificate, one of the largest companies in the industry, to encode the data you send us and to ensure the security and protection of your personal information.

The processing of your Data in any way is only permitted by our authorized persons, employees and associates solely for the purposes stated above.

We have taken the necessary and appropriate organizational and technical measures to secure and protect your Data from any form of accidental or fraudulent processing both on a physical level and at a reasonable security level (for example physical security procedures, classified access to data, software).

In addition, we use reCAPTCHA, a service that protects our website from spam and automated abuse. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected will be used for general security purposes. It will not be used for personalized advertising by Google. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

These measures shall be reviewed and amended as necessary.

 

  1. What are your rights?
  • You have the right to be informed.

During the collection phase and in any subsequent processing of your personal data, you have full potential for exercising your legal rights as described below.

At the stage of collecting your data, from the start of our contractual relationship, you are aware of this from both our Website and the Terms of Use, and at any time you can consult from the main page of our website www.novibet.gr your rights to the following information as described above:

  • our identity,
  • the purposes of processing,
  • the recipients of the data,
  • any third party to whom the data is transmitted,
  • your rights. 
  • You have the right to access your personal data.

This means that you have the right to be informed by us how and which Data we process. You can ask to be informed about the purpose of the processing, the type of Data we retain, to whom do we disclosure them, how long we store, whether automated decision making.

  • You have the right to rectification inaccurate personal data.

If you find that any information is incorrect you can apply to correct it (e.g name rectification).

  • You have the right to erasure (right to be forgotten).

You may ask us to erasure your data if it is no longer necessary for the above-mentioned processing purposes.

  • You have the right to Data portability.

You may ask us to receive in a machine-readable format the Data you have provided or ask us to forward it to another controller.

  • You have the right to restrict processing.

You may ask us to restrict the processing of your Data for as long as your processing objection is pending.

  • You have the right to withdraw/ object the processing of your Data.

You may object to the processing of your Data or to withdraw your consent where required and we will cease processing your Data unless there are other compelling and legitimate reasons that override your right or are no longer necessary for you mentioned processing purposes.

 

  1. How can you exercise your rights?

For any query or request, please do not hesitate to contact us at the following service channels and if you wish to contact any matter concerning the processing of your Data and the exercise of your rights, you may also contact the Data Protection Officer (DPO) at email [email protected]. The Data Protection Officer mediates between our Company and you and takes care of our Company's compliance actions.

Novibet Customer Service operates 24 hours a day, 7 days a week, and the available ways of communicating are as follows:

  1. E-mail (e-mail)
  2. Live Chat
  3. Skype Phone
  4. Telephone number (chargeable)
  5. Call Back
  6. FAX 

Let's now look at how to communicate with the representatives of novibet.gr

  • NOVIBET EMAIL COMMUNICATION

You can contact us by email with our helpdesk:

[email protected]

  • NOVIBET LIVE CHAT

Chat daily via live chat live chat with a spokesman of Novibet. Novibet live chat is available 24 hours a day,7 days a week.

  • NOVIBET SKYPE

You can communicate for free with our agents in Customer Support Department through Skype application. Skype is a Microsoft application that offers you the possibility to communicate through messages, voice calls and video calls.

All you need to do is to have a Skype account.To create an account in Skype please visit www.skype.com/en/ and download the application in your computer, mobile or tablet.

  • NOVIBET COMMUNICATION TELEPHONE

Novibet.gr offers the following telephone + 44 (20) 32900310 (fixed line in England). Calls to this number are charged (about 0.5 euro / minute from a fixed call in Greece and 0.9 euros per minute from a mobile phone call in Greece). The novibet phone is available 24 hours a day,7 days a week.

  • NOVIBET CALL BACK

You can ask the Customer Service Department to call you on your phone number (call back) to avoid charges for calling the UK phone number. Contact via live chat or mail to request the phone call.

  • NOVIBET FAX

If you wish to fax your request to novibet, the FAX number is +30 211-2687005.

 

  1. When do we respond to your Requests?

We will reply to your Requests for free and without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or there is a large number of your requests, we will notify you within one month if we need to take another two (2) months extension within which we will respond to you.

If your Claims are manifestly unfounded or excessive due in particular with their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing information or executing the requested action, or refusing to respond to Request justifying the answer to you.

 

  1. Do we use automated decision making / including profiling when processing your Data?

Novibet to protect your security, control abnormal behavior to disable your account in the event of addiction, fraud control and crime prevention, especially money laundering and terrorist financing, and advertising our development of our commercial policy makes use of automated decision making for your trading behavior, your activity in games, collects cookies according to which you will find here to provide you with personalized services to your preferences. The operation of the website, we accordingly process this data, offers you the best experience and service on our site.

 

  1. Which is the applicable law in Data process?

The applicable law is Greek law as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679 / EU and in general the current national and European legislative and regulatory framework for the protection of personal data.

 

  1. Where can you file a complaint to check whether your rights have been respected with regard to your Personal Data?

You have the right to file a complaint to the Personal Data Protection Authority (Kifisias 1-3, PC 115 23, Athens, tel. +30 210 6475600, [email protected]) if you believe that processing of your Personal Data violates your current national and regulatory framework for the protection of personal data.

 

  1. How will you be informed of any changes to this Policy?

We update this Policy whenever necessary. If there are any significant changes to the Policy or the way we use your Personal Data, we will post on our site the update of this Agreement before the changes come into force and we will notify you in any appropriate manner. We encourage you to read this Policy at regular intervals to know how your Data is protected.

This Decision entered into force on 24/05/2018.

Version Number: 1 Last Update: 05/08/2021