Responsible Gambling

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Novibet Responsible Gambling Policy

Novibet is committed to encouraging responsible betting, promoting awareness of problematic gambling, and improving prevention, intervention and treatment. Novibet's Responsible Gambling Policy sets out its commitment to minimising the negative consequences of problem gambling and to promoting responsible betting practices.

We believe it is our responsibility to you, our customers, to ensure that you enjoy your betting experience on our site, while you also remain fully aware of the social and financial consequences associated with problem gambling.

To help our players engage in responsible betting behaviour, we make sure that all our staff are aware of what responsible gambling means. Please contact our Customer Service Department if you need further information or assistance.

Limits and self-exclusion set by the player

Limits

1. You can set a monetary limit:

a. on the maximum amount deposited (deposit limit)

b. on the maximum amount of potential losses (loss limit), and

c. time limits, in relation to the maximum time for participation in Other Online Games and Bets on virtual events the results of which are obtained through use of a random number generator.

2. Please be aware of the following with regard to the function and purpose of setting the above limits:

a. That you are obliged to set the above limits, in accordance with Minister of Finance Decision No 79835 EX 2020/24.7.2020 (Government Gazette, Series II, No 3265) and the principles of responsible gambling.

b. That you should set limits, guided by the principles of prudent gambling behaviour which are commensurate with what is personally affordable, in full awareness of the dangers that your involvement with the games entails..

c. That you can change the above limits after the period for which they were set expires, unless you wish to change existing limits to stricter ones, in which case they can be applied immediately.

d. That you will be notified with an information message from Novibet as soon as you exceed 80% of the limit in question, in accordance with the provisions of Minister of Finance Decision No 79835 EX 2020/24.7.2020 (Government Gazette, Series II, No 3265).

e. That, in the case of termination of your participation because you have reached your time limit, you will not be permitted to participate in the games for the period remaining until the expiry date of the limit.

f. That, in the event that your pending participation means that you may exceed the loss limit, you are permitted to continue to participate, provided that the bet you intend to make does not exceed loss limit which has been set.

g. That the above participation time limit is set at day level, from midnight 00:00:00 to 23:59:59 of the same calendar day, or week, from Sunday to Saturday, or month, from the first to the last day of the month.

h. That your participation time is calculated on the basis of active participation in Other Online Games, including virtual events, the results of which are obtained using a random number generator.  Your time spent on the website and/or time connected to Novibet’s client software without active participation in the Games (e.g. placing bets etc.) does not count towards the time limit that has been set.

By virtue of your registration and acceptance of this agreement, and before you participate in the Games, you are obliged to set a specific value of your choice for each limit. The "No limit" option may not be available. Novibet ensures that you are able to enter the desired value for each limit. If default values are used, the scale of these values is structured in such a way that, on the one hand, as many options as possible are available to you, and on the other, it ensures that the limit setting system is user-friendly and functional. If you wish to set a value that is not included in the options, Novibet will show you the nearest value available. If rounding of values is required, it is performed to the nearest whole number, in accordance with the condition i≤0.4, i≥0.5, where (i) = the digits of units, tens, hundreds or thousands for which rounding is required.

With regard to making changes to limits, this can be done after the period for which the specific limit was set has expired, unless the change is to a stricter one, in which case it can be applied instantly. Thus, it becomes apparent that, for example, if you set a limit on a monthly basis and then change that limit, the change will take effect on the 1st day of the month following the one in which you make the change to that limit, unless the change was to a stricter limit, whereupon it is applied instantly. Similarly, if you set a limit on a daily or weekly basis and then change this limit, the respective change will take effect on the day after the day on which you changed the limit in question or on the first day of the week following the week in which you changed the limit in question, unless the change is to a stricter limit, in which case it applies instantly. 

Time-out from betting and self-exclusion

Novibet wishes to inform you that you may apply for temporary suspension, or temporary or indefinite exclusion from participation in the Games, and that:

a. Your application can be submitted through your Electronic Account.

b. On submission of the respective application for temporary suspension, Novibet will assign "blocked" status to your Electronic Account and use of your account will remain blocked for twenty-four (24) hours.

c. On submission of the respective application for temporary exclusion, Novibet will assign "blocked" status to your Electronic Account and use of your account will remain blocked for a minimum of one month.

d. On submission of the respective application for indefinite future exclusion, Novibet will close your Electronic Account and the contractual relationship shall be terminated. Novibet wishes to inform you that settlement shall be carried out in accordance with paragraph 5.2.4. above. A new electronic player account can be opened at your request, in accordance with the provisions of the Minister of Finance Decision No 79835 EX 2020/24.7.2020 (Government Gazette, Series II, No 3265) and the Anti-Money Laundering Regulation, given that at least one (1) year has elapsed since the start of the exclusion, and a new agreement shall be concluded. 

e. By accepting the terms of this agreement and in the event of your temporary or permanent exclusion, you are providing your explicit consent for your inclusion in the Register of Excluded Persons kept by Novibet, as well as in the Register of Excluded Persons kept by the Hellenic Gaming Commission.

f. Your inclusion in the HGC Register of Excluded Persons implies your exclusion from participation in games organised by all licence holders.

g. Deposits in your Electronic Account are not permitted until Novibet has cross-referenced the personal details of the account holder against the information held in the HGC Register of Excluded Persons. 

h. Neither Novibet or its affiliates shall send any form of commercial communication to players with temporary suspension status, or who have been temporarily or indefinitely excluded.

i. Novibet wishes to inform you that it retains the right, on the basis of its duly justified decision, to temporarily or indefinitely exclude you, if from the gaming activity data, information in its possession, and the respective Responsible Gaming Policy that it applies, it appears that you are showing problematic gambling behaviour and, despite repeated prompting from Novibet, you have failed to exclude yourself.

j. Novibet urges and encourages you to seek help and support from an addiction treatment centre operating in Greece.

Reminders

You can set the frequency of the reminders you receive in your account settings, and messages will accordingly appear on your screen during gaming sessions.

You can set the reminder to the frequency of your choice, at either 30, 45, 60, or 120 minutes. When, for example, the 30 minutes that you have set as the message frequency limit are completed, our system will notify you that 30 minutes have passed since you started the last gaming session. At this point you can choose to continue playing or set another reminder frequency limit.

When you register, the default reminder frequency is set at 30 minutes.

All reminders allow you to end the gaming session (i.e. to log out) and provide you with a link to your activity history.

You may not continue playing unless you declare that you are cognisant of the reminder.

Disabling the withdrawal cancellation function

You can disable the option to cancel withdrawals from your account at any time by selecting ‘Do not cancel my withdrawals’.

Once deactivated, the ability to reactivate it will be available again in one week.

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Maintaining Control

Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

  • Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
  • Avoid chasing losses
  • Only gamble when you can cover the losses
  • Keep track of the time and monitor the amount of money you spend

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations which we have detailed below.

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Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

  1. Does gambling prevent you from attending work or college?
  2. Do you gamble to pass time or to escape boredom?
  3. Do you gamble alone for long periods of time?
  4. Have others ever criticised you for your gambling?
  5. Have you lost interest in family, friends or hobbies due to gambling?
  6. Have you ever lied to cover up the amount of money or time you spend gambling?
  7. Have you lied, stolen or borrowed in order to maintain betting habits?
  8. Are you reluctant to spend ‘gambling money' on anything else?
  9. Do you gamble until you lose all your money?
  10. After losing, do you feel that you have to try and win back the losses as soon as possible?
  11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  12. Do arguments, frustrations or disappointments make you want to gamble?
  13. Does gambling make you depressed or even suicidal?

The more questions that you answer 'yes' to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations detailed below.

KETHEA (Therapy Center for Dependent Individuals) available at www.kethea.gr - or in gambling helpline : 210 9215776

GamCare Forum (for Problem Gambling Support) available at: https://www.gamcare.org.uk/forum

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org/ga/.

Gambling Therapy provides support and counseling for anyone adversely affected by gambling. Its site can be accessed at: www.gamblingtherapy.org.

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Betting under 21 years of age

It is illegal for anyone under the age of 21 to open an account or place bets on games of chance with Novibet. Novibet takes its responsibilities in this respect extremely seriously. We carry out age verification checks on all customers who make use of payment mechanisms available to persons under the age of 21.

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Filtering and Blocking Software

There are several third party applications that you can use to monitor or restrict access to the Internet:

  • Net Nanny (www.netnanny.com) : Parental control and filtering software that helps you control what can be viewed through your internet browser.
  • CYBERsitter (https://cybersitter.27labs.com) : Filtering software allowing parents to choose their own sites to block.
  • Better Internet for Kids (www.betterinternetforkids.eu) : A website which is co-funded by the EU and provides information about internet filter software and also offers a free test version.
  • Betfilter (www.betfilter.com) : Anti-gambling software which blocks access to gambling websites.
  • Gamblock (www.gamblock.com) : Software which blocks access to gambling websites.

 

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Self Evaluation Test

Novibet encourages responsible gambling, and offers its members a self-evaluation test, a widely-accepted tool for measuring problem gambling behaviour.

Through the self-evaluation test, the dangers associated with problem gambling behaviour and gambling addiction are examined.

The test is anonymous and anyone interested can take it whenever and however many times they wish, entering only their age and gender. If you are logged in to your account, you will need to log out to be able to take the self-evaluation test.

The Problem Gambling Severity Index (PGSI) results are derived from the answers to a series of questions regarding experiences and events affecting the respondent during the previous twelve (12) months, as a consequence of gambling.

Each individual answer is evaluated on a four-point scale, with assignment of the values ‘never’ (0 points), ‘sometimes’ (1 point), ‘most of the time’ (2 points), ‘almost always’ (3 points).

The final outcome of the test is the sum of the scores in each of the nine (9) questions, and categorisation of the danger level of engagement based on the PGSI index is as follows:

  • Responsible gambling behavior
  • Low risk gambling behavior
  • Medium risk gambling behavior
  • Problematic gambling behavior
  • A similar self-evaluation test can be taken on the Hellenic Gaming Commission website.

 

Version 1: 2021-08-05